Orders & Returns

TO RETURN OR EXCHANGE AN ITEM

Email sales@primesuppliesltd.co.uk together with your order number and reason for return or exchange. Carriage costs are the responsibility of the customer. Package the items securely together with the original packing materials

Ship to :
Prime Industrial & Janitorial Supplies Ltd
Unit 4a, Castle Business Centre,
Queensferry Road,
Dunfermline.
KY11 8NT

It is the customers responsibility to insure the package for return. We cannot be held responsible for items that are shipped back to us, until we have signed for them on receipt.

Procedure for Returning goods

If you wish to cancel prior to dispatch you will need to telephone with your name address and product order number. If the product has already been dispatched you must still telephone indicating your intention to return the product. You must then send your goods to the address above.
All goods must be in the same condition that you received them and in their original packaging. When we have received the returned goods the full price of the goods will be refunded to your account as soon as possible and no later than 30 days of receipt of your goods.

Delivery Charge upon Cancellation

You are responsible for the price of delivery and the company will only refund delivery prices in exceptional circumstances or if the goods are defective

Cancellation by us
We reserve the right to cancel your contract in any one of the following instances;
• We have insufficient stock to send your goods and no suitable replacement can be found
• We do not deliver to your area
• One or more items requested by you were listed with an incorrect price or description.

If we cancel your goods for any of the reasons listed above you will be notified by email and a full refund will be credited to your account as soon as possible and no later than 30 days after you have received your order. We are not obliged to offer any compensation where we have to cancel your order for any of the reasons set out above.

Delivery of Goods
• We can deliver to anywhere in the UK
• We do not deliver to Channel Islands or Eire
• Free delivery on all orders over £50
• Free delivery within our designated area
• We reserve the right to discontinue free delivery at any time

Delivery times
Delivery will be between 9 and 5.00 Monday to Friday. All goods will need to be signed for on receipt. By signing you accept the condition of the goods, if you find any goods are defective you will need to inform us within 48 hours. We will endeavor to deliver all orders within 3 working days. If delivery is longer than this we inform you by email.


Delivery date
When we send an email confirmation we will give you an estimated delivery date. We do not guarantee that this date is always correct but we will make every effort to ensure that it is complied with. We are unable to confirm delivery times.